When a client contacts Creation Networks for a specific need, the initial meeting collects all pertinent information and starts the Discovery phase. During this phase, Creation Networks may visit the client, schedule a series of meetings, and discuss the details of the client’s requirements and goals. In these meetings, we seek to understand your vision and goals for your spaces. Our goal is to meet and exceed your expectations.
Design, CAD and Engineering
The Engineering Team is comprised of top industry design professionals, many having 10-20 years experience in the audio and video field. Creation Networks provides an estimate created out of the Discovery phase, a signature triggers the beginning of the engineering phase. In this phase, Creation Networks will create all of the necessary documents for the installation. This phase will also produce a detailed proposal, scope of work and BoM (Bill of materials). Our experienced designer will then get to work designing your space.
Programming and Field Engineering
During this phase, our Design Engineer will attend the initial walk through and work to prepare designs and responses to the clients requests. He will analyze the construction documents and generate AV drawings and proposals. Our Designer will serve as a technical consultant to the sales team, generating functional system descriptions, block flow diagrams and equipment lists to enable generation of customer proposals.
Our CAD Engineer creates drawing sets that convey/transcribe the engineering design so that the owners, architects, contractors, installers, and/or consultants from other trades on a project can properly build. He works closely with our design engineer, project managers, estimators and technicians to meet the client’s needs. He creates and maintains a documentation standards so that the drawings are consistent from project to project.
The Project Manager will serve as the point of contact for your company throughout the course of the project. They will be there from the initial walk through of the site to the turnover the project. They serve as an integral member of your project team, attending construction meetings and overseeing installation and project closeout. They work diligently to create detailed project schedules and logistics plan in conjunction with superintendents including leading weekly project meetings with clients and subcontractors. Our Project Manager oversee all of the Technicians assigned to the projects.
Staging and Installation
Once the proposal is approved, Creation Networks begins the staging and installation phase. Our Project Administrator works closely with the Account Manager and Project Manager to ensure that all the equipment is ordered, received & documented. When the product arrives to our shop, our Logistics Coordinator is responsible for staging the equipment to prepare for a seamless installation.
The installation phase is broken down into a series of steps which can vary based on the project being new construction or an existing structure. Our Project Managers and experienced Technicians work closely on the project to ensure they are completed on time and to the client’s satisfaction.
Documentation and Training
Once the system is installed, programmed, and tested, we then enter the most important phase of the project. Documentation and training with our client. Documentation is critical to being able to maintain your AV system going forward and during this phase we will provide all of the manuals, CODE, software, warranty cards, and other material. We will spend time with the client giving them the necessary instructions and training to operate the system.
Service and Maintenance
Our service agreements provides break/fix support, warranty services, preventative maintenance, and Help Desk assistance to keep your company meeting and collaborating.
4-hour response via phone or email
Guaranteed On-Site Response with contract
Service Record Tracking
Additional System User Training
Priority Hardware Replacement